We want you to feel confident purchasing from Luxene Beauty. If you are not completely satisfied with an eligible product purchased directly from LuxeneBeauty.com, you may request a return within thirty (30) days of delivery, subject to the conditions below.
- FIRMAGLOW®, whether opened, used, or unopened: A 15% return-processing fee applies.
- Skincare products, whether opened or unopened: A 15% return-processing fee applies to each product returned.
- Fee calculation: The fee is based on the amount actually paid for the eligible returned products after discounts, excluding taxes and shipping.
- Domestic return shipping: Once your return is approved, we provide a prepaid return shipping label at no additional charge.
- Verified defective, damaged upon arrival, or incorrectly shipped products: No return-processing fee applies, and we cover the applicable return-shipping cost.
- To start a return: Complete the return request form at the bottom of this page.
30-Day FIRMAGLOW® Satisfaction Policy
Because the benefits of Body Skin Resurfacing build with consistent use, we recommend completing at least three weekly FIRMAGLOW® treatments before deciding whether the product is right for you. This is a recommendation, not a requirement for return eligibility.
The amount of visible dead skin removed and the appearance of results will vary based on individual skin condition, treatment area, technique, and consistency of use.
If you decide to return FIRMAGLOW®, you must submit your return request within thirty (30) days of delivery. Opened, used, and unopened devices are eligible for return, subject to the requirements of this policy.
A 15% return-processing fee will be deducted from your refund, calculated on the amount actually paid for the returned product after discounts, excluding taxes and shipping. The same fee applies whether the device is opened, used, or unopened.
FIRMAGLOW® System and Bundle Returns
When returning a FIRMAGLOW® System or bundle, include all products, accessories, skincare products, and promotional gifts associated with that system or bundle. You do not need to return unrelated products purchased in the same order.
For a complete system or bundle return, the return-processing fee is 15% of the amount actually paid for that system or bundle after discounts, excluding taxes and shipping. This fee is applied once; an additional processing fee is not charged separately on the included skincare products or other components.
For example, if you paid $200 for a system or bundle before taxes and shipping and return it in full, the return-processing fee is $30. Your product refund would be $170.
If a skincare product, accessory, other bundle component, or promotional gift is missing, its stated retail value may be deducted from the amount otherwise eligible for refund. The 15% return-processing fee will then be calculated on the remaining eligible product amount. A missing item subject to this deduction does not, by itself, make the entire return ineligible.
No return-processing fee applies to products verified by Luxene Beauty as defective, damaged upon arrival, or incorrectly shipped.
Skincare Product Returns
Individual skincare products, whether opened or unopened, may be returned if you are dissatisfied with the results, scent, or texture, or experience skin sensitivity. You must submit your return request within thirty (30) days of delivery.
A 15% return-processing fee will be deducted from your refund for each skincare product returned. The fee is calculated on the amount actually paid for that product after discounts, excluding taxes and shipping, and applies whether the product is opened, used, or unopened.
Dissatisfaction with cosmetic results, scent, or texture, or experiencing skin sensitivity, does not by itself mean a product is defective. However, these products may still be returned under the standard 30-day return policy, subject to the applicable fee.
If a skincare product arrives damaged, leaking, incorrectly shipped, or with a packaging or product-quality issue, contact service@luxenebeauty.com within seven (7) days of delivery. Include your order number, a description of the issue, and clear photographs of the product and packaging.
No return-processing fee applies to products verified by Luxene Beauty as defective, damaged upon arrival, or incorrectly shipped, and we cover the applicable return-shipping cost.
If you experience an unexpected skin reaction, discontinue use and contact us. Luxene Beauty will review reported reactions individually.
Return Eligibility
To qualify for a standard return:
- Submit your return request within thirty (30) days of delivery.
- The product must have been purchased directly from LuxeneBeauty.com.
- Return the product in its original packaging.
- Include all components, accessories, skincare products, and promotional gifts associated with the product or bundle being returned. Missing items may result in the deductions described above.
- Obtain approval from Luxene Beauty before shipping your return.
- Ship your approved return within ten (10) days after your return authorization and shipping label or international shipping instructions are issued.
Products damaged because of misuse, improper treatment technique, improper cleaning or maintenance, failure to follow product directions, neglect, or unauthorized modification are not eligible for a refund.
Final-sale items are not eligible for return unless they arrive defective, damaged, or incorrect.
How to Request a Return
Complete the return request form at the bottom of this page. Please provide all requested information so our Customer Service team can review your request.
Once your domestic return is approved, we will provide a prepaid return shipping label at no additional charge. The label will be sent to the email address you provided with your order. The applicable 15% return-processing fee will still be deducted from your refund.
Ship your return within ten (10) days of receiving your return authorization and shipping label.
Products returned without prior authorization may not be accepted or refunded.
For international returns, please follow the instructions in the International Returns section below.
Refunds
All returned products are inspected upon receipt. Approved refunds will be issued to the original form of payment.
Refunds are based on the amount actually paid for eligible returned products after discounts, less any applicable deductions for missing products, components, accessories, or promotional gifts and the 15% return-processing fee described above. Discounts will not be deducted a second time.
The return-processing fee is calculated on the eligible product amount, excluding taxes and shipping. Any applicable tax refund will be calculated separately.
There is no additional return-shipping charge or deduction when you use our prepaid domestic return label.
For standard returns, original shipping charges, including expedited shipping charges, are non-refundable. Shipping costs you independently incur, customs duties, brokerage fees, and similar charges are also non-refundable, except where required by applicable law.
No return-processing fee applies to verified defective, damaged upon arrival, or incorrectly shipped products. We cover the applicable return-shipping cost for those items.
Please allow up to ten (10) business days after we receive and inspect your return for the approved refund to be processed. Your bank or credit card company may require additional time to post the refund to your account.
Returns that do not meet the eligibility requirements will not be refunded. Missing items will be handled under the deduction rules above.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, appears to be defective, or contains the wrong product, contact service@luxenebeauty.com within seven (7) days of delivery.
Please include:
- Your name and order number;
- A description of the issue;
- Photographs of the product; and
- Photographs of the product packaging and shipping box.
Our Customer Service team may request additional information to review the issue.
If Luxene Beauty verifies that the product is defective, was damaged during shipping, or was incorrectly shipped, we will provide return or replacement instructions and cover the applicable return-shipping cost. The 15% return-processing fee will not apply.
Normal variations in cosmetic results and damage caused by improper use or care do not constitute a product defect. Dissatisfaction with results does not prevent an otherwise eligible return under our standard 30-day return policy.
The seven-day reporting period does not limit rights or remedies available under applicable law.
Exchanges
Exchanges are available only for products verified by Luxene Beauty as defective, damaged upon arrival, or incorrectly shipped.
We do not offer exchanges based on personal preference or dissatisfaction with results. Eligible products may instead be returned under the terms above.
Purchases from Other Retailers
Products purchased from Amazon or another retailer must be returned through the original place of purchase and are subject to that retailer’s return policy.
Luxene Beauty cannot issue refunds for purchases made through another retailer.
International Returns
For standard international returns, customers are responsible for arranging and paying for return shipping. The complimentary prepaid domestic return-label service does not apply to international returns.
After your return is approved, we will provide return authorization and shipping instructions. Ship your return within ten (10) days of receiving those instructions.
The same 15% return-processing fee applies to eligible standard international returns.
For products verified as defective, damaged upon arrival, or incorrectly shipped, contact us before arranging shipping. We will provide instructions and cover the applicable return-shipping cost. No return-processing fee applies.
Original shipping charges, customs duties, import taxes, brokerage fees, currency-conversion costs, and similar charges are non-refundable, except where otherwise required by law.
Refunds are issued in the currency in which the original order was placed. Luxene Beauty is not responsible for changes in exchange rates.
International returns remain subject to any mandatory consumer rights that apply in the customer’s country or jurisdiction.
Questions
If you have questions about a product or need help using FIRMAGLOW®, contact our Customer Service team. We are happy to help you review your treatment technique and get the most from your Body Skin Resurfacing treatments.
Email: service@luxenebeauty.com
Nothing in this policy limits any rights or remedies provided to consumers under applicable law.
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