We want you to feel confident purchasing from Luxene Beauty. If you are not completely satisfied with an eligible product purchased directly from LuxeneBeauty.com, you may request a return within thirty (30) days of delivery, subject to the conditions below.
Quick Facts
- You have 30 days from delivery to request a return.
- Unopened FIRMAGLOW® with seal intact: full refund of the product purchase price (you pay return shipping).
- Opened or used FIRMAGLOW®: still returnable within 30 days, but a $20 hygiene and return-processing fee applies (you pay return shipping).
- Individual skincare products must be unopened and unused to qualify. Opened skincare products cannot be returned.
- Defective, damaged, or incorrect items: contact us within 7 days of delivery. No hygiene fee applies, and we cover return shipping once verified.
- Want to start a return? Complete the return request form at the bottom of this page.
30-Day FIRMAGLOW® Satisfaction Policy
Because the benefits of Body Skin Resurfacing build with consistent use, we recommend completing at least three weekly FIRMAGLOW® treatments before deciding whether the product is right for you. The amount of visible dead skin removed and the appearance of results will vary based on individual skin condition, treatment area, technique, and consistency of use, but the resurfacing process is still taking place with each treatment.
If you decide to return FIRMAGLOW®, you must submit a return request within thirty (30) days of the date your order was delivered.
FIRMAGLOW® Returns
Unopened FIRMAGLOW®
An unopened and unused FIRMAGLOW® with its seal intact may be returned for a refund of the eligible product purchase price.
The customer is responsible for arranging and paying for return shipping. Original shipping charges are non-refundable.
Opened or Used FIRMAGLOW®
FIRMAGLOW® is a personal-use Body Skin Resurfacing device. Its diamond-plated surface comes into direct contact with the skin and removes dead skin cells during use. For health and hygiene reasons, an opened or used FIRMAGLOW® cannot be restocked or resold.
Opened or used FIRMAGLOW® devices may still be returned under our 30-Day Satisfaction Policy; however, a $20 hygiene and return-processing fee will be deducted from the refund.
The customer is also responsible for arranging and paying for return shipping. Original shipping charges are non-refundable.
The $20 hygiene and return-processing fee does not apply to unopened products with the tamper-evident seal intact or to products verified by Luxene Beauty as defective, damaged upon arrival, or incorrectly shipped.
System and Bundle Returns
All products, accessories, and promotional items included with a FIRMAGLOW® System or bundle must be returned.
If FIRMAGLOW® has been opened or used, the $20 hygiene and return-processing fee will be deducted from the refund.
Opened or used skincare products cannot be restocked or resold. If skincare products or other bundle components are not returned, their stated retail value may be deducted from the refund.
Any complimentary or promotional gift included with the original order must also be returned. If it is not returned, its stated retail value may be deducted from the refund.
Skincare Product Returns
Individual skincare products may be returned within thirty (30) days of delivery only if they are unopened, unused, and in their original packaging with all protective seals intact.
Because opened skincare products cannot be restocked or resold, they are not eligible for return or refund.
If a skincare product arrives damaged, leaking, incorrectly shipped, or with a packaging or product-quality issue, please contact us at service@luxenebeauty.com within seven (7) days of delivery. Include your order number, a description of the issue, and clear photographs of the product and packaging so we can review the issue and provide an appropriate resolution.
Individual results and preferences may vary. Skin sensitivity, dissatisfaction with a product's scent or texture, or failure to achieve a particular cosmetic result does not mean that the product is defective and does not qualify it for a return or refund.
If you experience an unexpected skin reaction, discontinue use and contact us. Luxene Beauty will review reported reactions individually; however, experiencing or reporting a reaction does not automatically qualify the product for a return or refund.
The $20 hygiene and return-processing fee applies only to opened or used FIRMAGLOW® devices returned under our 30-Day Satisfaction Policy. It does not apply to individual skincare products.
Return Eligibility
To qualify for a return:
The return request must be submitted within thirty (30) days of delivery.
The product must have been purchased directly from LuxeneBeauty.com.
The product must be returned in its original packaging.
All components, accessories, skincare products, and promotional gifts included with the order must be returned.
The return must be approved by Luxene Beauty before it is shipped.
The approved return must be shipped within ten (10) days after return authorization and address are issued.
Products damaged because of misuse, improper treatment technique, improper cleaning or maintenance, failure to follow product directions, neglect, or unauthorized modification are not eligible for a refund.
Final-sale items are not eligible for return unless they arrive defective, damaged, or incorrect.
How to Request a Return
Complete the return request form at the bottom of this page. Please provide all requested information so our Customer Service team can review your request.
After your return is approved, you will receive return instructions and the address where your product should be shipped.
Luxene Beauty does not provide prepaid shipping labels for standard returns. The customer is responsible for arranging and paying for return shipping.
We recommend using a trackable shipping service and keeping your shipping receipt until your refund has been completed. Luxene Beauty is not responsible for returned packages that are lost, misdirected, or damaged in transit.
Products returned without prior authorization may not be accepted or refunded.
Refunds
All returned products are inspected upon receipt. If the return meets the requirements of this policy, the approved refund will be issued to the original form of payment.
The refund will be based on the eligible product purchase price, less any applicable:
$20 hygiene and return-processing fee for an opened or used FIRMAGLOW®;
Discounts applied to the original purchase;
Value of missing products, components, accessories, or promotional gifts; and
Other deductions permitted under this policy.
Original shipping charges, expedited shipping charges, return-shipping costs, customs duties, brokerage fees, and similar charges are non-refundable.
Please allow up to ten (10) business days after we receive and inspect your return for the refund to be processed. Your bank or credit card company may require additional time to post the refund to your account.
Returned products that do not meet the requirements of this policy will not be refunded and may not be shipped back to the customer.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, appears to be defective, or contains the wrong product, please contact us at service@luxenebeauty.com within seven (7) days of delivery.
Please include:
Your name and order number;
A description of the issue;
Photographs of the product;
Photographs of the product packaging and shipping box; and
Any other information requested by our Customer Service team.
If Luxene Beauty verifies that the product is defective, was damaged during shipping, or was incorrectly shipped, we will provide return or replacement instructions and cover the applicable return-shipping cost. The $20 hygiene and return-processing fee will not apply.
Normal results that vary from customer to customer, failure to achieve a particular cosmetic result, or damage caused by improper use or care do not constitute a product defect.
Exchanges
Exchanges are available only for products verified by Luxene Beauty as defective, damaged upon arrival, or incorrectly shipped.
We do not offer exchanges based on personal preference or dissatisfaction with results.
Purchases From Amazon or Other Retailers
Products purchased from Amazon or another retailer must be returned through the original place of purchase and are subject to that retailer's return policy.
Luxene Beauty cannot issue refunds for purchases made through another retailer.
International Returns
International customers are responsible for arranging and paying all return-shipping costs.
Original shipping charges, customs duties, taxes, brokerage fees, currency-conversion costs, and similar charges are non-refundable, except where otherwise required by law.
Refunds are issued in the currency in which the original order was placed. Luxene Beauty is not responsible for changes in exchange rates.
International returns remain subject to any mandatory consumer rights that apply in the customer's country or jurisdiction.
Questions
If you have questions about a product or need help using FIRMAGLOW®, please contact our Customer Service team before requesting a return. We are happy to help you review your treatment technique and get the most from your Body Skin Resurfacing treatments.
Email: service@luxenebeauty.com
Nothing in this policy limits any rights or remedies provided to consumers under applicable law.