If you are not completely satisfied with your Luxene Beauty product, please follow our warranty and return policy below.

Returns & Refund Policy

All FIRMAGLOW BODY tools sold include a 30-day money-back guarantee and a one (1) year warranty covering any manufacturer related problems.
Returns must be made within 30 days of purchase. FIRMAGLOW BODY is not eligible for the 30 day return policy if it has been subject to an accident, misuse, abuse, improper maintenance, modification or any other use not found in the printed instructions. After meeting inspection requirements, a refund will be issued.
For refunds and returns, proof of purchase is required. Customer is responsible for return shipping costs. If you received your product damaged during shipping, please save the damaged box and product(s) and initiate a return below.
We are only able to issue refunds for LUXENE BEAUTY products purchased directly from Luxenebeauty.com. If purchased from another retail, please contact them directly for information on their return policy.
All gift cards are FINAL SALE and cannot be returned.

Warranty Policy

This policy is applicable to domestic US purchases only. Every FIRMAGLOW BODY tool is sold with a 30-day money-back guarantee and a one (1) year warranty covering any manufacturer related problems resulting from everyday use of the product. Warranties are only valid for items purchased through authorized sellers, returned within the warranty dates, and have a physical product purchase receipt from the location purchased. This warranty is void if the product has been subject to an accident, misuse, abuse, improper maintenance and cleaning, modification, or any other use not found in the printed instructions.

For FIRMAGLOW BODY purchases outside the US, International Returns and International Warranties: All product returns outside of the United States are per the place of purchase such as a spa, retailer or distributor. Please consult your receipt or place of purchase for their return and warranty policy.

Cancellation Policy

After you have placed your order, you are able to change or edit your order up to 59 minutes after it was initially placed. You can do so through your order confirmation page (click “View Your Order”).

Initiate a Return or Warranty Replacement

Please reference our Warranty & Return Policies above and the requirements stated in each.

Verify that your FIRMAGLOW BODY tool has not been subject to an accident, misuse, abuse, improper maintenance and cleaning, modification, or any other use not found in the printed instructions. USA (Contiguous): This information applies ONLY to Luxene Beauty products purchased within the Contiguous United States. Check your date of purchase. FIRMAGLOW has a 1-year manufacturer warranty. If your device was purchased more than two years ago, you are not eligible for a warranty replacement. INTERNATIONAL: FIRMAGLOW BODY tools purchased OUTSIDE of the US or outside contiguous United States. International Returns and International Warranties: All product returns outside of the United States are per your place of purchase such as a spa, retailer or distributor. Please consult your receipt or place of purchase for their return and warranty policy. Request a Return Authorization

All requests for a refund or warranty replacement MUST be preauthorized with a Return Authorization (RA) number assigned by Luxene Beauty. WARRANTY REPLACEMENT TURNAROUND TIME IS 15 BUSINESS DAYS FROM TIME OF PACKAGE RECEIPT

Submit a Return or Warranty Inquiry for Review

Please fill out the form and someone from the Luxene Beauty team will be in touch with you shortly. All requested information is required in order to expedite requests.